Refund & Cancellation Policy

First-time paid subscription — 7-day money back. If you subscribe for the first time and decide DecodeCreator isn't for you within 7 calendar days of the initial charge, email us and we'll refund the full amount to the original payment method. No form, no survey, no retention call.

Renewals. Recurring renewals are non-refundable once processed. Cancel any time from your account page — you keep access until the end of the current billing period.

Annual plans mid-cycle. If you cancel an annual plan mid-term (after the first 7 days), you can request a prorated refund of the unused whole months at the equivalent monthly rate, less a 15% processing/gateway fee. Example: paid ₹15,999 for annual Pro (equivalent ₹1,333/month), cancelled after month 4 → 8 unused months × ₹1,333 × 0.85 = ₹9,064 refunded. Partial months are not refunded.

Downgrades. Downgrading takes effect at the next renewal. The unused portion of the current tier is not refunded but you keep the higher tier until renewal.

Wallet credits (see /developer) are non-refundable once credited to your account. In exchange:

• Credits never expire early — each top-up lot is valid for 12 months from the date it was credited (FIFO deduction).
• Unused credits carry through subscription changes — cancelling your subscription does not consume or invalidate wallet credits.
• If the API is unavailable and a scan fails on our side, the credit is refunded to your wallet automatically (visible in your wallet history as source="refund:tool-fail:*").

Fraudulent or unauthorized top-up? Email us within 48 hours of the charge with the Razorpay payment ID — we'll void the credits and refund the payment provided they haven't been spent.

• Email support.decodecreator@gmail.com from the address on your DecodeCreator account.
• Include: the Razorpay payment ID (starts with pay_) and a one-line reason (it doesn't need to be a good reason — we log it for product feedback, not gatekeeping).
• We reply within 2 business days. Approved refunds are issued to the original payment method within 5–7 business days after processing on Razorpay's side.
• For UPI/wallet payments, refunds arrive same day. For credit/debit cards, refunds typically post within 5–10 business days depending on your bank.

You can cancel your subscription at any time — no phone call, no retention flow. Go to Account → Subscription → Cancel. Cancellation takes effect at the end of your current billing period; you keep full access until then.

Deleting your DecodeCreator account also cancels any active subscription. See the Privacy Policy for the account-deletion process.

Please email us before initiating a chargeback. Chargebacks filed with your bank when we'd have happily refunded you directly cost us the disputed amount plus a Razorpay dispute fee, plus staff time — and take 30–90 days to resolve versus a 24-hour email reply.

If a chargeback is initiated without contacting us first, we will:

• Suspend the affected account immediately (API keys revoked, scans blocked) until the dispute is resolved.
• Bill a ₹1,500 / $25 dispute administration fee if the chargeback is upheld against us but the service was in fact delivered (i.e. scans ran, credits were consumed, or the subscription period was actively used).
• Contest the chargeback with Razorpay using our usage logs, API request records, and scan history from the disputed period.
• Permanently ban the account and any related accounts from the platform if the chargeback is found to be fraudulent (services used then charged back).

We will NOT dispute a chargeback where you contacted support first and we failed to resolve the issue within 5 business days — that case is on us and you should keep the chargeback.

If our system is the reason a scan or API call fails (upstream provider outage, our server error, incorrect result), you are automatically refunded the credit(s) charged — no action needed. The refund appears in your wallet history within seconds.

If an entire day of our service is unavailable to you (verifiable in our status logs) and you are on a monthly/annual plan, you can request a prorated 1-day service credit added to your wallet.

• Scans that returned accurate but disappointing data (e.g. "the account you scanned has real followers" — we can't refund the truth).
• Wallet credits that have been spent on completed API calls.
• Subscription renewals after the 7-day money-back window on the FIRST subscription.
• Third-party fees (Razorpay's payment gateway fees on approved refunds are eaten by us; on chargebacks they are billed as described in Section 5).

If we change refund terms, existing paid subscriptions and unused wallet credits are honored under the policy that was in effect when you paid. New charges after the policy change use the new terms. We'll email you before material changes take effect.

All refund requests, disputes, and questions: support.decodecreator@gmail.com. We reply within 2 business days, usually within 24 hours.

Related policies: Terms of Service · Privacy Policy · Cookie Policy